SHIPPING AND RETURNS


SHIPPING

See International Shipping Updates here

All items ship from Germany.

Important Information - All orders shipping to the UK

Shipping to the UK has now resumed, although with possible delays due to challenges at the UK border.  KONA CAVE® is not responsible for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Following Brexit, all orders shipping to the UK may now be subject to customs fees, import duties and possibly taxes. 

Any and all fees, duties and taxes imposed at the UK border are the sole responsibility of the customer.

Any orders returned to Sleepy Fox® due to unpaid fees, duties or taxes from the UK will incur a €19.99 Return Shipment, Documentation & Processing Fee.  This fee will be deducted from any refund due.

By placing an order with KONA CAVE® you agree to these terms outlined above.

Further, international exchanges are complicated, costly and timely due to the new Brexit regulations. Please reference our detailed Size Chart by Breed or contact us at woof@konacave.com if you have any questions. 

KONA CAVE® endeavors to ship orders as quickly as possible, however, due to global circumstances beyond our control, we are not able to guarantee any delivery times and are not able to offer refunds or compensation due to delivery delays.  We thank you for your patience and understanding during these uniquely trying times. 


If you have any questions regarding current delivery estimates in your country please get in touch 🐾 woof@konacave.com.

COVID-19 Update: KONA CAVE® CARES, PREMIUM SHIPPING TO THE USA with DHL
We are currently offering complimentary Premium Shipping to the USA on all orders over €99,00. This means your order will ship via air from Germany to the USA. 

However, due to the global pandemic, and the current restrictions and challenges facing the US Postal Service, we are still experiencing significant delivery delays. We are, unfortunately, unable to control or influence customs clearing times. We are unable to offer refunds or compensation due to delays. We thank you in advance for your patience and understanding during this challenging time.

Shipping within (see below for your country) ⬇️

Order Value Shipping Cost

Germany

3 – 7 business days*

Under 99€ 5,99€
From 99€ Complimentary DHL Economy

Europe

5 - 7 business days*

Under 99€ 9,99€
From 99€
Complimentary DHL Economy

Zone 1

15-20 business days*

Under 99€ 9,99€
From 99€ Complimentary DHL Economy

North America

14 – 28 business days* (Update: Please allow for up to 4 additional weeks) 

Under 99€ 9,99€
From 99€ Complimentary DHL PREMIUM
Zone 2
20 – 35 business days*
Under 99€ 9,99€
From 99€
Complimentary DHL Economy

 

 Europe

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Greece, Greenland,  Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (Rep.),  Malta, Moldova Republic, Monaco, Montenegro,The Netherlands, Norway, Poland Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Zone 1

Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syrian Arab Republic, Tunisia, Turkey

North America

USA, Canada

Zone 2

Rest of World


*Please note that the quoted shipping times are estimated and are based on the latest information as provided by our shipping partners. KONA CAVE® endeavours to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. KONA CAVE® cannot be held accountable for shipping delays and is not able to offer refunds or compensation due to delays.

 

Cancellations, Returns, Exchanges & Refunds

We want you to be as happy receiving your product as we were shipping it to you. If you don’t love your purchase, we're here to help.

International exchanges and returns are timely and complicated. To avoid them, please contact us at woof@konacave.com if you have any questions before purchasing your KONA CAVE®. We're here to help!  

Cancellations

We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 30 day returns.

Returns & Exchanges

To save time and trouble and avoid returns and/or exchanges, please reference our detailed Size Chart by Breed to ensure the proper Snuggle Cave fit for your pet. If you have questions, we are here to help - email us at customercare@konacave.com   

You may return or exchange any unused item, within 14 calendar days of receipt. To be eligible for a return or exchange, your item must be unused, with the original tags attached, in the original condition in which you received it, in the original packaging.

You must contact us prior to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations. Once we receive your email, we will issue you a Return Authorization Number and provide you with the return address.  Please note that the return address may be different from the original shipping address.

For all returns and exchanges, contact us in advance at customercare@konacave.com

Return Shipping

Please ensure that you return your order to us with sufficient postal insurance to cover the cost of your items as KONA CAVE® cannot refund items that are returned damaged or lost in transit. Please retain your shipping confirmation/postage receipt until you have received your refund from us. 

You will be responsible for for your own return shipping costs. In addition, if you paid International shipping fees, or expedited shipping fees, these costs are non-refundable. If you receive a refund, the cost of return shipping (if charged back to KONA CAVE®) will be deducted from your refund.

Refunds

Once we receive your returned item, we will notify you immediately on the status of your refund.

Your refund will be applied to your original method of payment. You will receive your credit within the allotted days, based on your card issuer's policy.

Contact Us

If you have any questions or concerns, please contact us directly and we will be happy to answer questions, or to discuss a solution with you.

customercare@konacave.com

DOG BED SIZE BY BREED

Snuggle Cave Beds, Bolster Beds & Cloud Beds

Not sure what size dog bed will be most comfortable for your dog? Let us help you decide with some breed recommendations, based on weight and how your dog likes to sleep.

 

Diagram showing an illustration and measurements of the Snuggle Cave Bed by KONA CAVE®

Travel Dog Beds

Not sure what size travel dog bed will be most comfortable for your dog? Let us help you decide with some breed recommendations, based on weight and how your dog likes to sleep 
We hope you find these suggestions helpful, but no one knows your dog better than you. Think about their sleeping habits, do they like to curl up into a small space or stretch out and own the couch?  By observing how your pup likes to sleep, it will help you decide on which dog bed style and size is right for you.
Unsure if your dog will love a Snuggle Cave Bed?
Here is a list of breeds who we know love the KONA CAVE® Snuggle Cave Bed. When in doubt, we recommend sizing up to ensure your dog's ultimate comfort. 
Still unsure?  Email us at woof@konacave.com and we'll be happy to help you make a decision.