International Shipping Updates

SHIPPING UPDATES AND RESTRICTIONS

Visit our Shipping page for full shipping information

Last Updated: January 15, 2021 

UK

Shipping to the UK has now resumed, although with significant delays possible due to challenges at the UK border where new customs processes are in place. Shipments to the UK therefore may be subject to delays.  

Following Brexit, all UK orders may be subject to customs fees, import duties and taxes - including VAT. Any and all fees, duties and taxes imposed at the UK border are the sole responsibility of the customer. Any orders returned to KONA CAVE® due to unpaid fees, duties or taxes at the UK border will be subject to handling fees, which will be deducted from any refunds upon receipt of returned goods.

USA

Due to the global pandemic, and the current restrictions and challenges facing the US Postal Service, we have encountered significant delays once packages arrive at US customs.  Please understand that once a package arrives in the US, it is not scanned and traceable until it clears customs. 

We are currently experiencing shipping times of 4-8 weeks to the USA.

KONA CAVE® is, unfortunately, unable to control or influence custom's clearing times.

As we are sure you understand, we are unable to offer refunds or compensation due to delays. We thank you in advance for your patience and understanding during this challenging time. 

 

EUROPE

Please note, wherever possible KONA CAVE® has changed shipping partners in order to deliver to countries that have blocked DHL deliveries.

Due to the high demand of our product, and the unprecedentedly high shipping volumes during this holiday season, we are experiencing shipping and delivery delays. 

Please allow an additional 3 - 5 days for processing and account for shipping delays. 

Thank you for your patience and understanding during these unique and challenging times.

KONA CAVE® cannot be held accountable for shipping delays and is not able to offer refunds or compensation due to delays. 

 

REST OF WORLD

Due to the global pandemic, and the unprecedentedly high shipping volumes during this holiday season, we are experiencing shipping and delivery delays. 

Please allow for additional processing and delivery times for all orders.

KONA CAVE® cannot be held accountable for shipping delays and is not able to offer refunds or compensation due to delays. Thank you for your patience and understanding during these unique and challenging times.

 

Questions? 

Please contact us directly at woof@konacave.com 

DOG BED SIZE BY BREED

Snuggle Cave Beds, Bolster Beds & Cloud Beds

Not sure what size dog bed will be most comfortable for your dog? Let us help you decide with some breed recommendations, based on weight and how your dog likes to sleep.

 

Diagram showing an illustration and measurements of the Snuggle Cave Bed by KONA CAVE®

Travel Dog Beds

Not sure what size travel dog bed will be most comfortable for your dog? Let us help you decide with some breed recommendations, based on weight and how your dog likes to sleep 
We hope you find these suggestions helpful, but no one knows your dog better than you. Think about their sleeping habits, do they like to curl up into a small space or stretch out and own the couch?  By observing how your pup likes to sleep, it will help you decide on which dog bed style and size is right for you.
Unsure if your dog will love a Snuggle Cave Bed?
Here is a list of breeds who we know love the KONA CAVE® Snuggle Cave Bed. When in doubt, we recommend sizing up to ensure your dog's ultimate comfort. 
Still unsure?  Email us at woof@konacave.com and we'll be happy to help you make a decision.