SHIPPING AND RETURN POLICY

SHIPPING

Shipping to the UK:
Complimentary Standard Shipping  (5 – 7 business days*)

Shipping to Western Europe and Switzerland:
Complimentary Standard Shipping (5 - 7 business days*)
Austria, Belgium, Germany, Denmark, Finland, France, Greece, Luxembourg, Italy,  Netherlands, Portugal, Sweden, Spain

Shipping to Central Europe:
Complimentary Standard Shipping (7- 10 business days*)
Bulgaria, Hungary, Czech Republic, Lithuania, Poland, Slovakia, Cyprus, Estonia, Latvia

Shipping to the USA and Canada:
Complimentary Standard Shipping - United States Postal Service (14 – 24 business days*) 
Customer is responsible for paying any additional costs, including but not limited to customs, duties and taxes.

Shipping to Rest of World:
Please contact us directly at info@konacave.com to discuss custom shipping options. 

  *Please note that all delivery times are estimated.  If you need your item by a specific date, please contact us directly for expedited delivery costs.

RETURNS, EXCHANGES AND REFUNDS

We want you to be as happy receiving your product as we were  shipping it to you.
If you don’t love your purchase, we're here to help.

Returns / Exchanges

You may return or exchange any unused item, within 30 calendar days of purchase. To be eligible for a return/exchange, your item must be unused, with tags attached, and in the same saleable condition that you received it.

Please contact us prior to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations. Once we receive your email, we will issue you a return number and provide for you the return address.  Please note that based on your location, the return address may be different than the original shipping address.

Please return your item in its original packaging.

For all returns and exchanges, please contact us in advance at:

info@konacave.com

Refunds

Once we receive your returned item, we will notify you immediately on the status of your refund.

Your refund will be applied to your original method of payment. You will receive your credit within the allotted days, based on your card issuer's policy.

Shipping

You will be responsible for paying for your own return shipping costs.  In addition, if you paid International shipping fees, or expedited shipping fees, these costs are non-refundable.  If you receive a refund, the cost of return shipping (if charged back to Kona Cave) will be deducted from your refund.

Contact Us

If you have any questions or concerns, please contact us directly and we will be happy to answer questions, or to discuss a solution with you.

Info@konacave.com

DOG BED BY BREED
RECOMMENDED KONA CAVE® DOG BED SIZE BY DOG BREED
KONA CAVE Designer Dog Bed Sizing Chart - beautiful dog beds for small and large dogs
KONA CAVE Designer Dog Bed Sizing Chart - beautiful dog beds for small and large dogs

We hope you find these suggestions helpful, but no one knows your dog better than you. Think about his sleep habits, does he like to curl up into a small space or stretch out and own the couch?  By observing how your pup likes to sleep, it will help you decide on which dog bed style and size is right for you.  
When in doubt, we recommend sizing up to ensure your dog's ultimate comfort. 
Still unsure?  Email us at info@konacave.com and we'll be happy to help you make a decision.